Pulte Homes Blog.com

Well, the roofer came out today from Town and Country roofing. Knocked on the door, explained what he was going to do and went to work. A couple of hours later,  my roof was fixed. Whoo hoo. Tomorrow, the plumber is supposed to come out and fix the leak at the kitchen sink in my Pulte Home. And I’m still waiting for them to come fix the smeared paint on my front porch of my Pulte Home.  No word when that will be taken care of yet…..

Yes, another delay in repairing my Pulte Home. However, this time, it is completely my choice. The roofing company sent out someone to repair the latest issue with my Pulte Homes roof (read previous post). After watching him for about 5 minutes, I could tell he didn’t have too much experience with roof repair. He was a very nice and friendly guy and was probably a great roofer, but that doesn’t make him a great roof troubleshooter/fixer/repairer. So, I contacted the roofing company and told them to send out a previous roofer who they’d sent out. HE knows what he’s doing and talking about. So the day after Pulte Homes sent out their representative, Pulte Homes sent out the roofing company to repair my roof. And, the Pulte Homes representative also scheduled a repairman to come fix the leak in the kitchen sink for next Thursday,  just as my wife requested. And, someone is supposed to come clean up where some previous painters spilled some paint on my front porch. They tried to clean up where they spilled the paint on my Pulte Homes front porch but just managed to smear it all over my front porch. So now I have smeared white paint on the floor of my tan colored porch on my new Pulte Home.

Well, after the gutter was replaced on my Pulte Home, another issue was uncovered. I was looking at the roof and noticed that the roof bowed up in a certain section. After noticing it, I immediately called the roofing company and explained the issue. They sent a professional who assessed and explained the situation. Apparently when my Pulte Home was built, the roof was put on a little off which causes an upward bow in it. The roofing company told me they could fix it but that Pulte Homes would have to place the order for it. I contacted Pulte Homes representative regarding the issue and he came out the next day. After viewing the roof himself yesterday, he agreed with the roofing company’s assessment and said he would call the roofing company so they could come out and fix it. And, my wife found a leak in the sink in our new Pulte Home and contacted the representative about it. He came out and we weren’t sure where it was leaking from so when my wife came home she placed some paper towels around the sink area and found where it was leaking from. She said she would like to be present when they come to repair the issue in our Pulte Home so hopefully that will happen next Thursday as she requested. Stay tuned….

So, after my previous post, Pulte Homes sent out a roofer the next day, first thing in the morning. He removed the shingles necessary to replace the gutter. A couple of hours later, Pulte Homes sent out the gutter guys who proceeded to completely replace the gutter. In the afternoon, we had a painter show up to paint and color match the new gutter. And, as he was leaving, a roofer returned to replace the tiles that had been removed earlier. All in one day. Now that is what I call customer service. And, I would like to thank all the people that made it possible to accomplish this. Thank you.

How does Pulte Homes stay on the top of customer satisfaction? I’ll tell you how. By being as nice and polite as you can imagine, UNTIL……..

Pulte Homes has an initial survey they send out to all their customers. And to the day you fill out that survey everyone in the world is very nice and resolves issues in a very timely manner. However, once you fill out the survey, BEWARE. It will be a very long drawn out process to get anything done. And forget getting it done in a timely manner. Here is my almost 4 month journey with a brand new Pulte Home and all the issues I’ve had to deal with, so far.

Since the beginning of November I have been requesting that a faulty and shoddily repaired gutter be replaced on my Pulte Home. Today is Jan 12, 2009. Mind you, this huge error should have been repaired prior to the keys being delivered to the new Pulte homeowners (me and my wife). However, since we, the unsuspecting homeowners, didn’t find it until November, approximately 2 months after we moved in, it has been a long drawn out ordeal to get it fixed. (2 ½ months and counting).

The gutter I speak of is sitting right in front of my Pulte Home for the whole world to see. It had been dented and banged up from the inside. It had also been painted over so that tells me it was done prior to my taking possession of the Pulte Home. And the last section was pop riveted in place so now it is rusting and leaking (see pictures) where the two join together. The first attempt at repairing the gutter was a hack job at best. So, when I complained about it, Pulte Homes just came out and Bondoed it up and left it unpainted for over a month. So, when we had family and friends over for Thanksgiving, that was the first thing they saw as they pulled into our driveway. A bondoed, unpainted gutter (see pictures) on a brand new Pulte Home less than 3 months old. For those that don’t know, Bondo is a cheap auto filler used to make cheap quick repairs to automobiles. It has no place on an almost half million dollar Pulte Home, or any home for that matter.

So, back in November, this shoddy bondo repair was done to my Pulte Home. When I expressed dissatisfaction with it, I was told that the entire section would be replaced. So, I waited a couple of weeks then brought it to the attention of Pulte Homes staff again. At that time, I was told that the construction workers were off for the holidays. Fine. I again brought it to the attention of Pulte Home staff in the beginning of December. At that time, I was told it couldn’t be done because of the rains. Again, another delay. So when the rains stopped in mid December, I again approached Pulte Homes staff. The excuse this time? Construction people are off for the next couple of weeks for the holidays. I let it go to the New Year. So, Monday Jan. 4,2009, I again requested this be fixed. It was a bright sunny week and everyone should be working. What was the excuse this time? They said my Pulte Home’s gutter would be fixed that week. Needless to say, today, the second week in January 2009, almost 3 months later, it still remains unfixed.

AND, to add insult to injury, Pulte Homes has been able to almost fully enclose 3 homes in the time I have been asking this one small issue be repaired. That’s right. Pulte Homes has poured the foundation, framed, roofed, installed windows, etc and enclosed 3 two story homes 1 block from my house in the time I have been asking to have this small issue repaired.

Why is it Pulte Homes has no problem with the weather or the construction crew or the holidays when it comes to unsold Pulte homes? Because it represents money and profits to them. Unfortuneately, they already have my money. What Pulte Homes fails to realize is all those people that came to visit during the holidays and all the people who read this will hopefully think twice before buying a Pulte Home. Or, at least, know what to expect. And worse, what not to expect.

And if J.D. Powers ever contacts me about Pulte Homes………….

Previous issues and problems to be posted shortly.

If you or some you know has had or is having issues with Pulte Homes, please contact the owner of this website. I will be canvassing local Pulte Homes neighborhoods for other disgruntled homeowners.