Mold problem in my Pulte Home
Approximately 6 weeks ago, I called the Pulte Homes Customer Service Representative because my heater was acting up. It would cycle on and off for about 5 minutes and then shut down, leaving my family cold. The Pulte Homes Customer Service Representative had a guy come out from Pacific Heating and Sheetmetal in Pittsburg, CA. who proceeded to blow out the lines and said it was hopefully fixed. A few days later, the same issue reoccurred, so I called the Pulte Homes Customer Service Representative who in turn called out Pacific Heating and Sheetmetal again who sent an employee who this time stated it was probably the solenoid. The repairman from Pacific Heating and Sheetmetal said he would have to order the solenoid and it would be about a week. We received a call a couple of days later saying the part was in and they could come out and replace it. We scheduled an appointment and Pacifc Heating and Sheetmetal sent someone replace the solenoid which seems to have fixed the heater.
While the repairman from Pacific Heating and Sheetmetal was here, he noticed the exhaust for the heater was leaking water. He attempted to repair the leak by adding more glue to the leaking joints and wrapping them with duct tape. Well, the day after he left, I went to inspect the work on my Pulte home and found that directly under where the repair was done, there was an area soaked with water on the sheetrock where mold had developed and had almost eaten through the sheetrock. I notified the Pulte Homes Customer Service Representative and he sent out someone to replace the moldy deteriorated sheetrock and texture the ceiling. (To this day, weeks later, it is still unpainted, which renders the bathroom in which the repair was done, unusable, for fear of moisture penetrating the unpainted/unprotected area and causing more problems in my Pulte home.)
I later went to inspect the work from the attic and to my surprise, the heater exhaust was still leaking, now directly onto the newly repaired ceiling! I immediately notified the Pulte Homes Customer Service Representative and he came over to inspect and confirm my findings. He called the heating company, which sent out a repairman a few days later. He finally proceeded to repair the leaking heater problem correctly. After the Pulte Homes Customer Service Representative had reviewed the problem, on his advice, I placed a towel and a container over the newly repaired area to minimize the damage.
This has been a 6 week ordeal !! And the fact that we have been reduced to using only 1 bathroom for weeks has been a huge inconvenience! All Pulte Homes has to do is send a painter. Why should that take weeks??!?!?
Also, a neighbor down the street had to have his heater totally replaced in his Pulte Home that is only a year and a half old. Are subpar, inferior products being used in Pulte Homes these days? Maybe I should go canvas my neighborhood and see what other problems people have been having….
And, on another note, our gas fireplace has been out for some time and 2 days ago it started making clicking noises all by itself. And no one has come to address that issue neither. And that may be a huge safety hazard!!
The Pulte Homes Customer Service Representative has told me several times he has placed work orders for the repairs, yet Nothing Happens. Is that really what Pulte Homes calls customer service?